FAQ (Frequently Asked Questions)
- How to buy.
- Payments.
- Registration.
- Returns and repairs.
- Guarantees.
- Shipment.
- Billing.
How to buy
- How to order
We are pleased to inform you that our website automatically offers delivery times and special prices for quantity for registered customers.
It is very easy to buy in Electrical Automation
- Login or register. Once you are registered as Business the prices will be updated.
- Add the products to the shopping cart.
- Choose a shipping option from those available for your address.
- Choose the method of payment.
- Click on 'Checkout' and follow the instructions.
- Can I check my previous orders?
If you are a registered user, you will always have a list of all your previous orders available, which can help you if you purchase the same items repeatedly.
There are several options for payment. You can make the purchase by PayPal, Credit card or Transfer.
Payments
There are several options for payment, PayPal, Credit card or Wire Transfer.
Totally safe. Electric Automation Network uses secure payment platforms for all types of payment. Credit card payments are made via the Cyberpac platform, the best guarantees of security, confidentiality and integrity. It implements SSL (secure sockets layer).
Payments by PayPal use highly secure data encryption methods. The information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).
Registration
- What advantages do I get from registering?
By becoming a registered user you gain access to all sections, including the forum and social network. You can download product manuals and get special prices and information about specific delivery times.
- How do I register?
From all the web pages you can register by clicking the 'register' button in the grey bar in the header.
- When should I register a business account or change my personal account for a business account?
Businesses have special needs and legal obligations and for this reason Electric Automation Network offers personal accounts and business accounts. If you use Electric Automation Network for commercial purposes you should change your personal account for a business account.
If you are not sure whether your activity can be considered a business or not, consider the following guidelines:
Business account
An account is considered a business account if:
- You buy items for resale.
- You regularly buy a considerable quantity of items.
- You often buy new items that are not for personal use.
- You buy items for your company.
Personal account
An account is considered personal if you buy items for personal use.
If in doubt, contact your legal advisor to determine whether your activity can be considered a business and obtain more information about the legal obligations of a client company.
- What are the advantages of a business account?
Client companies have access to special wholesale prices.
- I forgot my username or password. What can I do?
Click the Login button. This section has a link called 'Forgot your username or password?' to guide you through the necessary process.
- Having registered, how can I change my data?
From the 'My Account' page you have access to all your data either for reference or for alteration.
Returns and repairs
Contact for returns and repairs:
E-mail: info@electricautomationnetwork.com
Address: Electric Automation Network S.L., Av. Comarques de País Valencià, 123 46930 Quart de Poblet Spain
1. When to process a return / repair:
If after receiving your order you change your mind or the product does not meet the desired characteristics you can request a refund. In case the product does not work properly, repair or replacement can be managed.
2. Return or repair time.
You have 7 days from the date of receipt of your order to request a return or replacement.
In the event that the product requires a repair for use, you can request it at the time the fault or malfunction occurs.
3. How to follow the return / repair process.
We offer a very simple procedure for handling returns and repairs:
I.- Access our website and download the document, RMA (Return Material Authorization).
II.- Fill it in, send it to info@electricautomationnetwork.com and wait to receive an authorization number.
III.- Once the authorization has been received, send the product (postage paid) to the address indicated in the RMA document attaching a copy of said document in a visible part of the package. Remember that the item does not have to be used and must come in its original packaging.
In the case of defective material returned for replacement, when we send you the authorization number, we will give you instructions to organize the collection of the material at your address.
IV.- Once we receive the product, our technical service will review it and proceed with the appropriate steps of reimbursement, repair or replacement applying the General conditions of sale, supply and payment associated with your order.
4. What do I have to pay for a return?
The general conditions of sale, supply and payment associated with your order will apply.
For returns:
The packaging costs, as well as the shipping costs to our warehouse.
For repairs in guarantee period:
The costs of packaging and shipping costs to our warehouse, as well as forwarding to your address.
In the event that after the review and analysis of the equipment it is detected that the warranty does not cover the fault it presents, the repair analysis will be sent attaching the repair budget of the same.
Said budget will be subject to possible price changes, which will be notified, in the event that once the repair is completed and closed, additional damage is detected.
The non-acceptance of the repair budget does not exempt the cost of the analysis from the unit.
For repairs outside the guarantee period:
The costs of packaging and shipping costs to our warehouse, as well as forwarding to your address.
By not being under warranty, you will be sent a repair report that will include a quote that you must accept to proceed with the repair.
Said budget will be subject to possible price changes, which will be notified, in the event that once the repair is completed and closed, additional damage is detected.
In case of purchase of new equipment by replacement of equipment under repair, the latter will remain the property of the Manufacturer.
The non-acceptance of the repair budget does not exempt the cost of the analysis from the unit.
Guarantees
Electric Automation Network offers in all its products, the same guarantee period that its manufacturers offer due to material and manufacturing defects. These periods vary according to brands, between 6 and 36 months. Defects caused by improper use or handling are not covered by the warranty.
Shipment
- Are my shipments insured?
Yes. Electric Automation Network includes insurance for all shipments. This insurance is included in the price of postage.
- Can I track the shipment?
Yes. By clicking on 'my orders' in the 'my account' section you can see the status of the shipment at any time from dispatch to receipt.
Billing
- How will I get my bill?
Along with the material you will receive a bill with the billing address you entered when registering. If you need additional copies or want to see previous bills or perform any other proceeding, there is a complete list of all your bills on the website and you can download any of them from there in pdf format.